Shipping
Last updated: 06/10/2026
This English translation is provided for convenience only. In case of discrepancy, the Italian version prevails.
Delivery area
We ship throughout Italy, including the islands. We do not currently ship abroad. For international shipping requests, please contact us directly at info@lecinqueicone.com.
Shipping methods
We use express couriers (e.g. GLS, SDA, Poste Italiane) for home delivery. Collection from our premises in Pentone (CZ) is also available, by prior arrangement by telephone or email.
Processing times
Orders are processed on working days (Monday–Friday, excluding national holidays).
- Payment by bank transfer: the order is prepared once the payment has been credited, which typically takes 1–3 working days from when the transfer is made.
- Payment by PayPal: the order is prepared on the working day following confirmation of payment.
Delivery times
| Method | Estimated time | Cost |
|---|---|---|
| Express courier (Italy) | 2–5 working days | As shown at checkout |
| Collection from our premises (Pentone, CZ) | By appointment | Free |
Delivery times are indicative and may vary during peak periods (Christmas, Easter) or for reasons beyond our control (bad weather, strikes, etc.).
Shipping costs
Shipping costs are calculated according to the method chosen and are clearly shown before the order is confirmed. Shipping is free for orders above a threshold shown in the cart.
Order tracking
Once your order has been shipped, you will receive the tracking number by email so you can follow the delivery directly on the courier's website.
Damaged or missing goods
Please check that the parcel is intact on delivery. If there is visible damage, accept the parcel with a written reservation on the courier's delivery note. Report any problems to us within 48 hours of receipt by writing to info@lecinqueicone.com with photos of the damage.